Privacy Policy

Privacy Policy

Heartspace Therapy is committed to respecting your privacy and handling personal information with care, integrity, and confidentiality.

This policy outlines how personal information is collected, used, and protected when you visit this website, make an enquiry, or engage in services.

What information is collected

Personal information may be collected when you:

  • submit a contact or enquiry form

  • book an appointment online

  • communicate via email

  • participate in sessions or group offerings

This information may include your name, email address, contact details, booking information, and any information you choose to share in the course of communication or sessions.

How your information is used

Your information is used only for purposes directly related to your engagement with Heartspace Therapy, including:

  • responding to enquiries

  • managing bookings and appointments

  • providing therapeutic services

  • meeting professional and administrative obligations

Confidentiality

All personal and session-related information is treated as confidential and held in accordance with professional standards and ethical practice.

Information is not shared with third parties unless:

  • required by law

  • necessary to prevent serious and imminent risk to you or others

  • you have provided explicit consent

How information is stored and protected

Reasonable steps are taken to protect personal information from misuse, loss, or unauthorised access.

Information may be stored securely in:

  • password-protected digital systems

  • professional practice management or booking platforms

  • secure physical storage (such as locked filing cabinets) for any hard-copy records

Access to personal information is limited to the practitioner only.

Third-party services

This website and practice may use trusted third-party services to support communication and service delivery, including:

  • online booking systems (such as Acuity Scheduling)

  • video conferencing platforms (such as Zoom)

  • email communication services (such as Google Workspace, Squarespace Email Campaigns or Mailchimp)

These providers manage data in accordance with their own privacy policies.

Accessing or updating your information

You may request access to, or correction of, your personal information at any time by getting in touch.

Questions or concerns about privacy are always welcome.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Kristie Ives
Heartspace Therapy
Lesmurdie, WA (Perth Hills)
[Contact page link]

Updates

This Privacy Policy may be updated from time to time to reflect changes in practice or legal requirements. The most current version will always be available on this website.